Refund policy
Returns & Refunds
We take great care in packing and shipping every BouncePop order. Here's everything you need to know if something isn't quite right.
Personal care products = special rules 💜
Since our products are intended for personal care and hygiene use, returns and exchanges are generally not accepted once sold. However, if there's an issue with your order, we're here to help. Requests must include valid proof to be considered.
1 When can I request a return, replacement or refund?
We will consider return, replacement, or refund requests only in the following situations:
- Wrong product delivered
- Damaged product delivered
- Missing product in the package
- Expired product delivered
Requests must be raised within 24 hours of delivery and must include relevant proof.
2 What proof do I need?
To help us investigate and resolve your request quickly, please share:
- Order ID
- Images of the product received
- Images of the inner and outer packaging
Requests without supporting proof may not be accepted.
3 How do I raise a request?
Contact our team within the applicable time window and share your order details along with the required proof.
We'll take it from there. 💛
4 What happens after I raise a request?
- Our team will review your request within 24–48 working hours.
- If approved, we may offer a replacement, refund, or another suitable resolution depending on the issue.
- Approved refunds will be processed to the original payment method within 5–7 business days.
5 When is a request not eligible?
Return, refund, or replacement requests will not be accepted in the following cases:
- Product has been opened, used, or altered
- Request is raised more than 24 hours after delivery
- Damage caused after delivery
- Minor packaging damage that does not affect the product inside
- Requests made without valid proof
6 Order says "Delivered" but I haven't received it
If your order is marked as delivered but you haven't received it, please contact us within 24 hours of the delivery update.
We'll coordinate with the courier partner and investigate the issue.
7 Can I cancel my order?
Orders can be cancelled only before they are processed or dispatched. Once an order has been shipped, it cannot be cancelled.
Need help? We're here. 💜
Reach out to the BouncePop team and we'll help you sort it out.
🕒 10:00 AM – 6:00 PM (Mon–Sat)